Privacy Policy

Hill House Farm (Hill House Rural Enterprises Ltd) is committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices can be emailed to or writing to:

Data Protection Officer,
Hill House Farm,
Misbrooks Green Road,
RH5 4QQ 

Alternatively, you can call 01306 264000.

How do we collect information from you?

We obtain information about you when you use our website (, for example, when you contact us about products and services, book accommodation or an activity, buy food or beverages from us or if you register to receive one of our occasional newsletters.

We may also collect your information at fairs, shows and other events when you enter a promotion or personally give us your details.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.

If you purchase a product from us, your card information is not held by us, it is securely collected by third party payment processors who specialise in the online capture and processing of credit/debit card transactions, as explained below.

How is your information used?

We may use your information (personal data) to:

  • process orders that you have submitted via the website or online point of sale system

  • to carry out our obligations arising from any contracts entered into by you and us

  • dealing with entries into a competition

  • seek your views or comments on the services we provide

  • notify you of changes to our services

  • send you communications which you have requested and that may be of interest to you, such as farm shows we will be exhibiting at, offers or sales

  • activities, promotions of our associated companies goods and services

  • process a grant or job application

How long do we retain your personal data for?

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations and will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information

We will NOT sell or rent your information to third parties.

We will NOT share your information with third parties for marketing purposes.

Third Party Service Providers working on
our behalf

At certain times we may pass your information to our third party service providers, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process purchases and send you requested mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us, by email, telephone or post, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information. We will not contact you for marketing purposes unless you have given your prior consent. You can update your marketing preferences at any time by emailing

You have the right to ask for a copy of the information Hill House Farm hold about you (we may charge £10 for information requests) to cover our administration costs in providing you with details of the information we hold about you.

Security precautions

From the very first moment that you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. 

Use of 'cookies'

Like most websites, our website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. 

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookie policy. However, please be aware that turning cookies off may result in a loss of functionality when using our website.

Links to other Websites

[Company Name], including trading names Learn, Land, Leisure are a Surrey-based farm dedicated to promoting the benefits of outdoor education, farm skills, team building and promoting homegrown food, such as Gloucester Old Spot pork and South Downs lamb.  The registered address is Hill House Farm, Misbrooks Green Road, Dorking, Surrey, RH5 4QQ. 

Who are we?

Our website may contain links to other websites run by other organisations.This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. This also applies to links to our own website from any third party sites, please review their privacy policy separately.

Website recording

Our website uses Google Analytics to help us collect information on how our website is used and therefore allow us to improve it's usability and is stored and used for aggregated and statistical reporting.

We keep this Policy under regular review. This Policy was last updated in February, 2018.